Shipping & Returns

PROCESSING AND SHIPPING
Orders will be processed within 2 - 5 business days after your full payment has been received. Shipment time will be between 2 - 7 business days depending on your physical address. The total wait time after you place your order will be between 4 - 12 business days. If you are paying by certified check or money order, please allow 7-10 business days for the funds to clear. Shipping time and cost vary depending on location, and product ordered. If you are local, and would like to save on shipping costs, we offer a Warehouse Pickup Option; for this option, a handling charge will be applied. Please call our toll-free number for instructions on pick-up. Sorry, no COD or Escrow. Hawaii, Alaska, Canada, and all International locations pay actual freight.

Hawaii, Alaska, Canada, and Other International Locations
For Hawaii, Alaska, Canada, and all International locations, please contact us at 1-888-TAT-SOUL for a shipping quote.

IN A HURRY?
We offer priority handling and delivery on most items upon request. For special instructions, PLEASE ORDER BY PHONE.

RETURNS AND EXCHANGES
100% Money back guarantee for defective items. Defective items or missing parts must be reported within 30 days of purchase or delivery. Shipping damage must be reported immediately upon receipt of packages. Returns and exchanges for any other reason will be accepted within 30 days of purchase. Due to the size of our items, returns and exchanges for any reason are subject to a 20% restocking fee and must be in its original condition and packaging. Buyers are responsible for all shipping and insurance charges for return shipment.

CANCELLATIONS
Cancellations on orders are accepted without penalty before the close of business on the day purchased. A 3% processing fee penalty will be charged for all cancellations after the day of purchase.

WARRANTY
All TATSoul furniture products come with a 5 year structural warranty, plus a 1 year warranty on hydraulic and pneumatic parts. Our warranty does not cover client damage or accidents, improper setup or normal wear and tear.

SALES TAX
We collect sales tax in the state of California. All shipments to CA are subject to California Sales Tax.

CUSTOMER SERVICE
Our helpful customer service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-888-TAT-SOUL (1-888-828-7685) Option 2 for Customer Service, Monday � Friday, 8am � 5pm PST. Or email us at support@tatsoul.com 24 hours a day, 7 days a week. Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.

Back
    

TatSoul Spearman Tatsoul 2017 Catalog
Click to Download Full 2017 Furniture Catalog