Guarantee

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Guarantee





THE TATSOUL GUARANTEE

Here at TATSoul we believe that anything worth doing is worth doing well. That’s why we take the same approach to customer service that we take to crafting premium tattoo supplies.  We’re personally invested in making sure each customer experience is enjoyable and uncomplicated. If for any reason you are dissatisfied, please email support@tatsoul.com, and we will work to resolve the issue as quickly as possible - that’s the TATSoul Guarantee.


Customer Service and Support

Our TATSoul customer support staff are trained and motivated to exceed expectations. If you have any questions about products or order placement, feel free to give us a call at 1-888-828-7685 or send an email over to sales@tatsoul.com. We refuse to let any customer issue go unresolved. Customer service is one of our top priorities and we welcome any feedback that can help us improve our process.


Customer Satisfaction Guaranteed

We provide a 100% money back guarantee on any products that are found to be defective or damaged by shipping. Shipping damages must be reported upon receipt of the package. Defective items or missing parts  must be reported to us within 15 days of purchase or delivery. Returns and exchange will not be accepted for any other reason. When requesting a return or exchange, we may ask you to send us a picture of the defective product, and we will always require that you provide proof of purchase in the form of your receipt.