Shipping & Returns

Shipping & Returns

Processing and Shipping Policy

  • All orders are subject to verification. This will require a copy of your business license/artist license/shop information. The verification process can take 1-2 business days. Please give our office a call if you have any questions.

  • Orders will be processed within 2 - 5 business days after your full payment has been received.

  • Shipment time will be between 2 - 7 business days depending on your physical address. The total wait time after you place your order will be between 4 - 12 business days. Shipping time and cost vary depending on location, and product ordered.

  • If you are paying by certified check or money order, please allow 7-10 business days for the funds to clear.

  • If you are local, and would like to save on shipping costs, we offer a Walk In Option.

  • Free shipping offer valid on standard ground shipping only to orders shipping within the continental United States

  • Hawaii, Alaska, Canada, and Other International Locations please contact us at 1-888-828-7685 for a shipping quote.

Rush Shipping Policy

  • We offer priority handling and delivery on most items upon request. For special instructions, please order by phone.

  • Rush shipping fees and expedited shipping costs and custom charges are not refundable.

Cancellation Policy

  • Cancellations of orders are accepted without penalty before the close of business on the day purchased. A 3% processing fee penalty will be charged for all cancellations after the day of purchase.

  • No Cancellations are accepted after order has been shipped.

Warranty Policy

  • TATSoul™ manufacturer warranty is offered in different lengths for specific products, please refer to the product page for details.

  • TATSoul™ products are guaranteed to be free of defects in material and craftsmanship for the duration of the warranty to the original owner.

  • This warranty excludes damage caused by improper setup, neglect, or normal wear and tear.

  • The warranty is voided by non-factory modifications and repairs by unauthorized personnel.

  • All warranties are limited to factory provided replacement parts, and in-factory repairs or replacements are at the discretion of TATSoul™.

  • Only qualified authorized dealers may perform repairs under warranty terms. TATSoul™ will offer free unlimited telephone support for end-customers as well as dealers in an effort to install or replace parts sent by TATSoul™.

  • For certain products, the warranty is through the manufacturer, please refer to the product page for details.

Return and Warranty Shipment Policy

  • We provide a 100% money back guarantee on any products that are found to be DOA (dead on arrival).

  • Shipping damages must be reported upon receipt of the package. Defective items or missing parts must be reported to us within 5 days of purchase or delivery. Returns and exchange will not be accepted for any other reason.

  • When requesting a return or exchange, we may ask you to send us a picture of the defective product, and we will always require that you provide proof of purchase in the form of your receipt.

  • Products must be returned in original packaging, in new condition, and with the authorization of TATSoul™.

  • For warranty-related returns and exchanges, all machines and products not manufactured by TATSoul™ are fulfilled through manufacturer unless DOA.

Sales Tax

  • All orders in the state of California, Arizona, Illinois, Maryland, Michigan, Nevada, New Jersey, New York, Pennsylvania, and Washington are subject to sales tax.

  • Resellers must provide valid reseller's license in order to be considered Tax Exempt.

Customer Service

  • Our helpful Customer Service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-888-828-7685 for Customer Service, Monday – Friday, 8am – 6pm PST. Or email us at support@tatsoul.com 24 hours a day, 7 days a week.

  • Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.