Shipping & Returns

Shipping & Returns

Processing and Shipping Policy

  • All orders are subject to verification. This will require a copy of your business license/artist license/shop information. The verification process can take 1-2 business days. Please give our office a call if you have any questions.

  • Orders will be processed within 2 - 5 business days after your full payment has been received.

  • Shipment time will be between 2 - 7 business days depending on your physical address. The total wait time after you place your order will be between 4 - 12 business days. Shipping time and cost vary depending on location, and product ordered.

  • If you are paying by certified check or money order, please allow 7-10 business days for the funds to clear.

  • If you are local, and would like to save on shipping costs, we offer a Walk In Option.

  • Free shipping offer valid on standard ground shipping only to orders shipping within the continental United States

  • Hawaii, Alaska, Canada, and Other International Locations please contact us at 1-888-828-7685 for a shipping quote.

Rush Shipping Policy

  • We offer priority handling and delivery on most items upon request. For special instructions, please order by phone.

  • Rush shipping fees and expedited shipping costs and custom charges are not refundable.

Cancellation Policy

  • Cancellations of orders are accepted without penalty before the close of business on the day purchased. A 3% processing fee penalty will be charged for all cancellations after the day of purchase.

  • No Cancellations are accepted after order has been shipped.

TATSoul™ Limited Warranty Policy

  • TATSoul™ manufacturer warranty is offered in different lengths for specific products, please refer to the product page for details.

  • TATSoul™ products are guaranteed to be free of defects in material and craftsmanship for the duration of the warranty to the original owner.

  • This warranty excludes damage caused by improper setup, neglect, or normal wear and tear.

  • For certain products, the warranty is through the manufacturer, please refer to the product page for details.

  • The warranty is voided by non-factory modifications and repairs by unauthorized personnel.

  • All warranties are limited to factory provided replacement parts, and in-factory repairs or replacements are at the discretion of TATSoul™.

  • Only qualified authorized dealers may perform repairs under warranty terms. TATSoul™ will offer free unlimited telephone support for end-customers as well as dealers in an effort to install or replace parts sent by TATSoul™.

Return and Warranty Shipment Policy

  • We provide a 100% money back guarantee on any products that are found to be defective.

  • Shipping damages must be reported upon receipt of the package. Defective items or missing parts  must be reported to us within 15 days of purchase or delivery. Returns and exchange will not be accepted for any other reason.

  • When requesting a return or exchange, we may ask you to send us a picture of the defective product, and we will always require that you provide proof of purchase in the form of your receipt.

  • Products must be returned in original packaging, in new condition, and with the authorization of TATSoul™.

  • For warranty-related returns and exchanges, TATSoul™ will be responsible for return ground shipping of parts.

Sales Tax

  • All orders in the state of California, Arizona, Illinois, Maryland, Michigan, Nevada, New Jersey, New York, Pennsylvania, and Washington are subject to sales tax.

  • Resellers must provide valid reseller's license in order to be considered Tax Exempt.

Customer Service

  • Our helpful Customer Service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-888-828-7685 for Customer Service, Monday – Friday, 8am – 6pm PST. Or email us at support@tatsoul.com 24 hours a day, 7 days a week.

  • Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.