TATSoul's Shipping & Returns Policy
Processing and Shipping Policy
All orders are subject to verification. This will require a copy of your business license/artist license/shop information. The verification process can take 1-2 business days. Please give our office a call if you have any questions.
Orders will be processed within 2 - 5 business days after your full payment has been received.
Shipment time will be between 2 - 7 business days depending on your physical address. The total wait time after you place your order will be between 4 - 12 business days. Shipping time and cost vary de-pending on location, and product ordered.
Please note we do not offer Saturday delivery.
If you are paying by certified check or money order, please allow 7-10 business days for the funds to clear.
If you are local, and would like to save on shipping costs, we offer a Walk In Option. Furniture is stored at a different warehouse and we do add a small handling charge. Please call us 1-888-828-7685 to arrange pickup.
Free shipping offer valid on standard ground shipping only to orders shipping within the contiguous United States.
Hawaii, Alaska, Canada, Puerto Rico, and Other International Locations please contact us at 1-888-828-7685 for a shipping quote.
Sorry no COD or Escrow on Furniture Orders.
For orders shipping outside the US, TATSoul will collect shipping charges to ship the product from our facility. Customers will be responsible for any customs/ duties/ taxes/ import fees due at time of import. These fees cannot be calculated by TATSoul. Returns will not be accepted if the customer refuses these charges.
Rush Shipping Policy
We offer priority handling and delivery on most items upon request. For most expedited orders to ship out the same day, order must be placed before 12pm PST, but please call us to place your order to ensure it will ship out on time.
Rush shipping fees, expedited shipping costs, and custom charges are not refundable.
Please note we do not offer Saturday delivery.
Once the order has been accepted into the fulfilment centers, orders cannot be cancelled or revised. Delivery addresses cannot be updated beyond check out.
Return and Warranty Shipment Policy
- We provide a 100% money back guarantee on any products that are found to be DOA (dead on arrival).
- Shipping damages must be reported upon receipt of the package. Defective items or missing parts must be reported to us within 5 days of purchase or delivery. Returns and exchange will not be accepted for any other reason.
- When requesting a return or exchange, we may ask you to send us a picture of the defective product, and we will always require that you provide proof of purchase in the form of your receipt.
- Products must be returned in original packaging, in new condition, and with the authorization of TATSoul™.
- For warranty-related returns and exchanges, all machines and products not manufactured by TATSoul™ are fulfilled through manufacturer unless DOA.
- TATSoul™ manufacturer warranty is offered in different lengths for specific products, please refer to the product page for details.
- TATSoul™ products are guaranteed to be free of defects in material and craftsmanship for the dura-tion of the warranty to the original owner.
- This warranty excludes damage caused by improper setup, neglect, or normal wear and tear.
- The warranty is voided by non-factory modifications and repairs by unauthorized personnel.
- All warranties are limited to factory provided replacement parts, and in-factory repairs or replacements are at the discretion of TATSoul™.
- Only qualified authorized dealers may perform repairs under warranty terms. TATSoul™ will offer free unlimited telephone support for end-customers as well as dealers in an effort to install or replace parts sent by TATSoul™.
- For certain products, the warranty is through the manufacturer, please refer to the product page for de-tails.
100% Money back guarantee for defective items. Defective items or missing parts must be reported within 5 days of purchase or delivery. Shipping damage must be reported immediately upon receipt of packages. Returns and exchanges for any other reason will not be accepted. Please contact us at firstname.lastname@example.org or 1-888-828-7685 to start a return. Due to the size of our items, returns and exchanges if authorized by TATSoul are subject to a 20% restocking fee and must be in its original condition and packaging. Buyers are responsible for all shipping and insurance charges for the return shipment.
All orders in the state of California, Arizona, Illinois, Maryland, Michigan, Nevada, New Jersey, New York, Ohio, Pennsylvania, Utah and Washington are subject to sales tax.
Resellers must provide valid reseller's license in order to be considered Tax Exempt.
Our helpful Customer Service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-888-828-7685 for Customer Service, Monday – Friday, 8am – 5pm PST. Or email us at email@example.com 24 hours a day, 7 days a week.
Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.